Returns & Exchanges

We want you to be happy with the goods and service you receive from us, please email us at vintagedreamwedding@yahoo.co.uk quoting your order number if you are not completely happy, we always try and rectify the problem.

We will not refund or accept returns on personalised items under any circumstances unless there has been an error on our part. 

Order Cancellations 
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items which we have made, personalised or customised specifically for you. 

Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to vintagedreamwedding@yahoo.co.uk before we have dispatched the goods to you.

Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below. 

Please always check your order on screen carefully as we cannot refund products which have been mis-spelt. If you have a query, email us and we can confirm what personalisation you have chosen.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights. 

Returns and exchange 
If you are not completely satisfied with the goods, simply return them to us at any time within 14 working days of receipt. We will refund the cost of the order minus the postage and packaging charge paid. The costs of returning goods to us shall be borne by you. 

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post. 

Your rights to return the goods to us will not apply in the following circumstances: 

-Any products that we have made, personalised or customised specifically for you 
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
- You have disposed of the item you have an issue with
- A perishable item that has been consumed/disposed of. 
- Lingerie items

We will not refund or accept returns on personalised items under any circumstances unless there has been an error on our part. 

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us. You can contact us at vintagedreamwedding@yahoo.co.uk

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind. 

We regret that postage and packing costs for unwanted items cannot be refunded.

Please note:
• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.

This returns policy does not affect your statutory rights. 

The address for returns is: 
Vintage Dream Wedding & Gifts
Norfolk House
Wash Road
Basildon
Essex
SS15 4AZ

Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level. 

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